Refurbished Item Return Policy

At ResQ Zone, we prioritize delivering top-quality refurbished items that undergo meticulous testing and inspection. However, if you're not entirely satisfied with your refurbished purchase, we offer a clear and simple Refurbished Item Return Policy.

Eligibility for Return

Refurbished items are eligible for return within 3 days from the invoice date.

To qualify for a return, the refurbished item must meet these criteria:

1. The item experiences functionality issues that troubleshooting cannot resolve.

2. The item received differs from the one ordered.

3. The item is found defective upon inspection.

Returns will not be accepted under these conditions:

1. Accidental damage occurring post-receipt.

2. Damage caused by mishandling, misuse, or improper use.

3. Items damaged due to liquid exposure, tampering, or unauthorized repairs.

Return Process

To request a return, contact our customer support at support@resqzone.com or call +91 6355850979. Provide order number, item details, and reason for return.

Our team will assess your request and may request additional evidence, such as photos or videos.

If approved, we'll provide instructions for safe packaging and return shipment. Ensure secure packaging to prevent transit damage.

Upon receiving the item, our technicians will inspect it. If eligible for return, we'll process the refund promptly.

Contact Us

For inquiries or concerns about our Refurbished Item Return Policy, reach out to us:

Email: support@resqzone.com

Phone: +91 6355850979

Your satisfaction matters to us, and we're dedicated to ensuring a positive shopping experience. Kindly note that this policy is subject to change, with updates communicated on our website.