Refund Policy

At ResQ Zone, our priority is customer satisfaction, and we strive to deliver exceptional repair services. We understand that situations may arise where refunds are necessary. Our refund policy outlines the terms and conditions for refund requests:

Eligibility for Refunds:

1. Inaccurate Diagnosis: If we misdiagnose the issue with your device and fail to resolve it.

2. Unresolved Problem: If your repaired device continues to experience the same issue after our repair service.

3. Warranty Coverage: If the problem is covered under our warranty terms and we cannot resolve it satisfactorily.

Refund Process:

To request a refund, you must contact our customer support within 7 days of receiving the repaired device.

Our team will assess the situation and determine eligibility based on provided information and records.

Refund Options:

1. Repair Reattempt: We can attempt to re-repair your device at no extra cost.

2. Refund: If the issue persists or you choose not to proceed with re-repair, we will process a refund.

Refund Amount:

1. The refund amount will be determined based on the original payment and the service provided.

2. In cases where we have attempted re-repair and the issue remains unresolved, a full refund will be processed.

3. If you choose not to proceed with re-repair and opt for a refund, the refund amount may be subject to deductions for any services already provided.

Refund Processing:

1. Refunds will be processed within 7-10 business days of approval.

2. The refund will be credited to the original payment method.

Non-Refundable Items:

1. Diagnostic Fees: These fees cover the cost of assessing your device's issue and are non-refundable.

2. Parts Costs: The cost of any replacement parts used in the repair service is non-refundable.

Contact Us:

If you believe you qualify for a refund or have questions about our policy, please contact our customer support at Email: support@resqzone.com or Phone: +91 6355850979.

(Please note that our refund policy ensures fair and transparent dealings with our customers. Kindly review this policy before requesting a refund. Also, note that this policy is subject to change, and updates will be communicated on our website.)